At Netbox Digital, we are committed to providing a level of personal service that exceeds clients’ expectations in everything we do.
Instead of reaching a variety of staff in a call centre, our clients benefit from individual service and expert advice from their account manager, as well as friendly help with day-to-day issues from our dedicated service team. For clients with specific business needs, we can provide bespoke service agreements – including competitive support for IT equipment, if required. It is this personal and professional approach that makes our service second to none and is the reason why such a large proportion of our new business results from recommendation.
We understand that our clients rely on their office machines, making both the quality and speed of our service vital. With a support network of over 800 engineers across the UK, we can solve any problems quickly and effectively, using only genuine parts and consumables. Our target response time is just four hours and, if equipment cannot be repaired within a reasonable period of time, a suitable replacement will be supplied until it is fixed.
Netbox Digital’s fully trained specialist technicians undertake regular preventive maintenance visits to minimise the risk of downtime, as well as providing ongoing operator training. Using innovative software, we can collect page meter and toner level readings remotely and automatically, reducing costs for clients by eliminating administration, ensuring accurate invoicing and maximising device availability.